Terms & Conditions

Terms & Conditions - 21 Flowers Florist

We kindly ask visitors - users of the website to carefully read the following terms of use. General Terms This website is an online store selling flowers and gifts online with the distinctive title 21 Flowers Florist based in Athens Attica, Katehaki 21, Tk. 115.25 (hereinafter "Company"). These General Terms and Conditions of Transactions (hereinafter, the "GOS") are intended to formulate in a clear, precise and understandable manner, respecting the principle of good faith and the provisions governing the validity of legal acts, the conditions governing and regulating the relations of Company with each visitor and/or customer of the Store, in accordance with Law 2251/1994 on "Consumer Protection" and in particular the provisions relating to distance marketing and Law 2472/1997 on "Protection of individuals from the processing of Personal Data" , as they apply today.

Your every entry, browsing and transaction with the Store makes you a visitor and/or customer of the Store. Before proceeding with your browsing inside the Store, please confirm that you have read and fully understood the present GOS and that you accept them as any use and/or transaction by you from now on with the Company through the Store implies your full and unreserved acceptance of these GOS .

Privacy

The Company fully respects your personal data and ensures that the Store complies with the provisions of Law 2472/1997 on "Protection of individuals from the processing of personal data" and Law 3471/2006 on "Protection of personal data and privacy in electronic communications".

In any case, the Company confirms that any collection, processing and/or storage of your personal data is done in accordance with the law and only after your express specific consent and exclusively for the purposes and to the extent required for the operation of the Store and the provision of the individual services you have requested in accordance with the following.

The Company confirms that it will not use your personal information for a use not specifically authorized by you, nor send or disclose to third parties (natural or legal persons) not connected to the Company your information in question without your express and specific consent. consent to this, except where disclosure is necessary to fulfill your order (eg partner shipping companies) or is required by law. Although browsing the Store is also possible without disclosing your personal information, you can benefit from more services if you agree to disclose certain personal information depending on the service you are interested in.

For example, for the purpose of creating a personal 21flowers account you will be asked for your contact information (e.g. full name, mailing address, telephone, email), for correspondence with the Company and the Store you will also need to provide us with your contact information your (e.g. to submit complaints, to receive informational/promotional material) etc. However, a necessary condition for the initiation and processing of the transaction between us is the disclosure by you of some of your personal information, such as your name and contact information, your payment information (e.g. your credit card number) , your address for shipping your order, etc. Also, during your navigation in the Store using 21flowers, the Company may collect information from your computer's operating system, your browser and the address of the Internet provider (IP) to measure traffic, create order history and purchasing interest for the purpose of improving its services or maintaining internal accounting records.

Minor visitors to the Store may access it and its services only with the consent and under the supervision of their parents or guardians. Without having to submit their personal information. In case of submission of such information by minors, the Company immediately deletes the relevant information. The Store allows its visitors/customers to have access to the file where their personal data collected and stored according to the above is kept and to make corrections, deletions, modifications and additions to the data and information they have submitted to it.

Payment

The payment of each order is carried out with absolute security with the possibility of paying for your online transactions using POS of the National Bank of Greece, 3D-Secure through - Euro Bank and by depositing into a bank account. The Store has taken all the necessary measures for the security of transactions using your credit card. However, in the event that your credit card has been proven to have been fraudulently used, your charge may be canceled at your request to the Bank that issued your credit card, which must investigate your complaint or complaint. For this reason, you have an obligation as soon as you realize that this event has occurred to inform the issuing Bank, so that it is canceled and its use by unauthorized persons is blocked.

Items for sale

The products sold by the Store are products of the Company (hereinafter the "Products"). The characteristics and other accompanying information (e.g. indicatively the existence of a guarantee, the identity, any instructions, etc.) of the products sold are available and you can find out about them by following the search instructions listed in the Store and selecting (click) the name of the corresponding product. The prices listed in the relevant catalogs next to each product include VAT of 13% and 24%. These prices concern the Products and the quantities available in the Company's warehouse, while the Store reserves the right to adjust the prices without notice.

Method - Time - Cost of Shipping

Need flowers delivered today? Order flowers by 5:00 p.m. Whatever time of day you order from our florist, your flowers will be delivered to the recipient the same day! Choose from our collection of flowers, plants, bouquets, bouquets, arrangements, gift baskets or other signature products, all designed to bring a smile to your face today!

Before submitting your order. Please read the following store terms carefully.

Once you complete your order. The delivery of your selected products takes place at your place or wherever else you indicate to us. For same day flower and gift orders. In the event that any flower from the products you see on our website, such as flower arrangements or bouquets, are out of stock, they will be replaced with similar flowers in a different color, of equal or greater value. The same applies respectively to (ceramic vases).

Sending flowers to 21 Flowers florist is free and you don't incur unnecessary transport costs. In our flower shop you can choose flowers that are delivered with free shipping from 00:00 to 17:00 in the evening. The estimated delivery time of the flowers ranges from 1 to 3 hours, provided that the delivery time has been previously arranged by phone with the recipient.

21 Flowers is not responsible for delays in the execution of the order due to circumstances that cannot be attributed to the fault of the company or due to force majeure. Example; such phenomena can be strikes, extreme weather phenomena / Holidays such as Valentine's Day, Women's Day, Mother's Day, Christmas and New Year.

If the above conditions are not met, your order will not be shipped and you will receive your money back. If a user does not agree with these terms, then he must not proceed with the execution of his order. The 21 Flowers Florist. It reserves the right to modify the following terms and conditions of use and the flower delivery policy without notice.

Prices of Products for Sale

The prices listed in the relevant catalogs next to each product include VAT. 13% and 24%. These prices refer to the quantities available in the company's warehouse, while the Store reserves the right to adjust the prices.

Order Submission/Cancellation

After telephone consultation with the store, you have the right to return the products you purchased within 24 hours. Changes are accepted as long as the product is in the same condition as you received it and its complete packaging.

Intellectual and Industrial Property Rights.

Apart from the expressly mentioned exceptions (copyrights of third parties, partners and entities), all the content of the website, including images, graphics, photos, plans, texts, the overall appearance, the services and products provided and in general all the store's files are intellectual property, industrial designs, distinctive features, signs, symbols, signs and registered trademarks and service marks of the Company, its affiliated companies and enterprises and its suppliers and are protected according to the relevant provisions of Greek and European law as well as international contracts. The other products or services that may be mentioned in the store and bear the marks of the respective organizations, companies, partners, agencies, associations or publications, are their own intellectual and industrial property and therefore they bear the relevant responsibility.

Liability of the Parties

The visitor/customer, by accepting these GOS and browsing the Store, you responsibly declare that you are legally able to enter into this contract as well as to use the Store under the terms and conditions stated here. Also, as a visitor/customer of the Shop you agree and accept that you are financially responsible for all use of the Shop as well as the use of your 21flowers account by others – including people who live with you and thus agree to supervise any use of the Shop that is made by minors using your account or name. The Company, including its consultants and employees, is liable only for fraud or gross negligence and only for positive damage and its liability may not exceed the value of the Products sold.

Applicable Law and Other Terms

The Company and the Store reserve the right to amend or renew these GOS in writing without notice, which will be effective from the date they are posted on the Store. Failure to exercise any of the Company's rights cannot be interpreted as a waiver thereof.

Your navigation, use and transaction with the Store is governed by Greek law, the law of the European Union as well as the relevant international treaties.

Any dispute that arises during navigation, use and transaction with the Store will be submitted for adjudication to the competent courts of Athens, Greece. Any provision of the above terms that becomes contrary to the law, automatically ceases to be valid and is removed from this, without in any way affecting the validity of the other terms.